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Return Policy

All our playhouses come with a 30-day full guarantee. If you feel that this playhouse does not add value to your home or to your precious furry friend you have 30 calendar days from the date of purchase to request a full refund.

To qualify for the full refund you must meet the following:

  • Returned product(s) must be in good physical condition. Make sure that they are not physically broken or damaged.

  • If returned product(s) are damaged or broken Petbo remains the right to not issue a full refund or issue a partial refund.

  • Shipping, handling charges and taxes paid are not refundable.

  • You are responsible for shipping charges and product(s) return to Petbo warehouse.

  • Product(s) must be purchased directly from Petbo (either from or from a staff of petbo at an exhibition or fair)

  • Refund will be issued within 2 weeks after receiving the refunded product(s).

  • For specific instructions on how to obtain a refund please email us at